StockLock

Block a customer from ordering

Stop customers with a tag from placing any order in your store, for example after abuse or chargebacks.

3 stepsAbout 1 minute
Prefer to watch? Play the video guide: Exempt and blocked customers
1

Add the tag in Settings

In StockLock, open Settings and enter a tag in Blocked customer tags, such as blocked. Click Save settings at the bottom of the page.

Add the tag in Settings
2

Tag the customer

In Customers, open the customer. Under Tags, click Add tags, pick or type the tag, then click Save. Remove the tag any time to let them order again.

Tag the customer
3

They can't order

When they're signed in, product pages tell them they can't order, and checkout refuses any order with your Blocked customer message.

They can't order

Related guides

Who can buyLet wholesale or staff customers skip limitsChoose customer tags that skip quantity limits, so trade accounts or staff can buy as many as they need.Who can buyStop some customers buying a productStop customers with a tag, such as trade accounts, from buying one particular product.Your storefrontChange the messages customers seeReword the cart and checkout messages in StockLock, and the product page notes in your theme editor.